Frequently Asked Questions

What do you charge for shipping?

We charge a flat rate of $49 to metro areas for almost all products! Shipping to semi-metro and regional areas is charged at a higher rate. For more information please see our Shipping & Assembly page, and for a quick quote, simply go to the cart and enter your delivery address.

Where do you deliver?

Our delivery network spans the majority of the cities and towns in Australia, however, there are some remote areas we cannot reach or the cost of shipping is too high to absorb. In these cases, our team will get in touch to discuss options, and should none of these be acceptable we are happy to offer a refund.

Customers in Tasmania and the Northern Territory will need to contact our sales team for a shipping quote.

Can you deliver above ground floor?

Our standard delivery service is to the ground floor only. If you require delivery above ground floor, you must choose the Premium Delivery Service or Installation Service during checkout.

What happens if no one is there when my order arrives?

We require that someone be present to receive and sign for goods on delivery. If no one is present, the delivery will be rescheduled for another day. If the delivery fails too many times, it will be returned and you may be charged for redelivery.

If you need your order to be left unattended, please state in the checkout order notes that you give us ‘authority to leave’. We cannot be held responsible for the goods after they have been delivered as they are considered handed over to you at that point.

Can I pick up my order?

Pick-ups can be arranged for some products and in some locations. If pick up is available, the option will be given to you at the checkout stage. If this option is not available and you wish to enquire about a local pick up, please contact our customer service team. Please view our Shipping & Assembly page for our main warehouse locations.

Can I request a time specific delivery?

If you require delivery to be made within a specific time window, you need to select Premium Delivery at checkout.

Does your furniture require assembly?

The majority of our furniture is delivered flat-packed for efficient transport and to avoid damage. It usually requires simple assembly and no special tools following the included instructions.

Can Epic Office Furniture assemble my new furniture for me?

Yes! We offer an assembly service to most metropolitan areas for a reasonable fee. Please refer to our Shipping & Assembly page for more information or contact our customer service team to enquire.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Afterpay.

We offer the ability to pay by invoice. An invoice will be sent to you on checkout completion for you to make payment via direct deposit (please use the invoice number as a reference number) or you can call us to make a credit card payment. Please note, goods will not be shipped until payment is confirmed.

We offer approved Government and Education organisations the ability to pay by Purchase Order. When selecting Purchase Order as your payment method, please add your P.O. Number to the purchase order field. You will then be able to upload a copy of your purchase order on the confirmation page.

What happens once I’ve placed my order online?

You will receive an order confirmation and once your order is processed you will receive an invoice to your email address. You will receive a shipping confirmation with an ETA once your order is dispatched. Please note, depending on the carrier used, you may or may not receive tracking details.

I need to change my order. What do I do?

If your order has already been processed, options may be limited. Please contact our customer service team as soon as possible to discuss available options.

What should I do if I’m having trouble checking out?

Refresh your browser and try again. Sometimes, clearing your browser cookies can solve simple technical issues. If the issue persists, please contact our customer service team.

There’s a problem with my order (missing piece/item or damage).

We’re so sorry your products did not arrive in perfect order! Please contact our customer service team who will be able to organise replacement parts and chase up any missing items.

I’m not sure about buying online – am I at risk?

No! We use fully secure payment methods so no matter which way you would like to pay for your furniture rest assured your security and privacy is our priority. Credit card transactions on our site are all processed by a major Australian bank. If buying online doesn’t suit you, please call us on 1300 883 438 and one of our team members will be more than happy to assist with your enquiry.

How do I know your furniture is commercial quality?

Epic Office Furniture started from a small group of commercial furniture industry professionals. The products we sell online are the same products that get delivered and installed at businesses around the country. Most of our products come with generous warranties from 3 to 10 years or more, and many of our products are industry quality certified, including AFRDI, BIFMA, and Greenguard.

I have a project or fit out – can you help?

Yes! Our projects division specialises in office fitouts of any size. To learn more, please view our Office Fitouts page, or Contact Us today.

I can’t find exactly what I’m looking for – can you help?

We can! Please call us on 1300 883 438 and you will be truly amazed with the product range we have available to us that may not be listed on our online store. We can also look into customising existing products so if you need something in a different colour, finish, or size, please get in touch.

Why buy from Epic?

We are 100% Australian owned and operated, we supply high quality commercial grade furniture at tiny prices, we deliver FAST and we have a phone number so you can talk to us – not a machine!

Does your furniture have a warranty period?

Yes! ALL of our products come with a commercial use warranty, ranging from one year to 10 years or more. Please see the product page for the applicable warranty period for each product.

What is your refunds/returns policy?

We offer refunds if products are delivered faulty or not as described, and we ask that any issues with your order be raised within 7 days of receival. All other returns are at the discretion of management. Returns for change of mind will be done at the customers expense and provided that products are unused and unopened in their original packaging. Returned items may incur a restocking fee of 20% of the original purchase price.

How do I claim on a product warranty?

Please contact our customer service team at [email protected] with details of your warranty claim, including your proof of purchase and any relevant photos.

Still have a question? Contact Us