We charge a flat rate of $49 to metro areas for almost all products! Shipping to semi-metro and regional areas is charged at a higher rate. For more information please see our Shipping & Assembly page, and for a quick quote, simply go to the cart and enter your delivery address.
Our delivery network spans the majority of the cities and towns of Australia, however, there are some remote areas of the country where we cannot reach using our network of carriers, or the cost of shipping is too high to absorb. In these cases, our team will get in touch to discuss options, and should none of these be acceptable we are happy to offer a refund.
Customers in Tasmania and the Northern Territory will need to contact our sales team for a shipping quote.
If your delivery address is in a metropolitan area we strive to dispatch your goods within 2-4 business days. Should an item be out of stock at the time of purchase a member of our team will contact you to provide suitable options.
Our standard delivery is to the ground floor of the delivery address only. If you require delivery above ground floor, you must choose the Premium Delivery Service or Installation Service during checkout.
We require that someone be present to receive and sign for goods on delivery. If no one is present, the delivery will be rescheduled for another day. If the delivery fails too many times, it will be returned to us, and you will be charged for redelivery.
If you need your order to be delivered and left unattended, please specifically state in the checkout order notes that you give us authority to leave. In these cases, we cannot be held responsible for the goods after they have been delivered as they are considered handed over to you at that point.
Pick ups can be arranged for some products and in some locations. If pick up is available, the option will be given to you at the checkout stage. If this option is not available and you wish to enquire about a local pick up, please contact our customer service team. Please view our Shipping & Assembly page for our warehouse locations.
If you require delivery to be made within a specific time window, you need to select Premium Delivery at checkout.
The majority of our furniture is delivered flat-packed for efficient transport and to avoid damage. It usually requires very little assembly and no special tools. All our furniture comes with assembly instructions and is fairly easy to do, but if you don’t feel comfortable or simply don’t have the time, we do provide a furniture assembly service to most metropolitan areas. Please refer to our Shipping & Assembly page for more information or contact us to enquire.
Yes! We offer an assembly service to most metropolitan areas for a reasonable fee. Please refer to our Shipping & Assembly page for more information or contact our customer service team to enquire.
We accept all major credit cards, PayPal, and Afterpay.
We offer the ability to pay by invoice. An invoice will be sent to you on checkout completion for you to make payment via direct deposit (please use the invoice number as a reference number) or you can call us to make a credit card payment. Please note, goods will not be shipped until payment is confirmed.
We offer approved Government and Education organisations the ability to pay by Purchase Order. When selecting Purchase Order as your payment method, please add your P.O. Number to the purchase order field. You will then be able to upload a copy of your purchase order on the confirmation page.
You will receive an order confirmation and once your order is processed you will receive an invoice to your email address. You will receive a shipping confirmation with an ETA once your order is dispatched. Please note, depending on the carrier used, you may or may not receive tracking details.
If you need to change your order after placing it, please contact our customer service team as soon as possible. For orders that have already been processed and shipped, we won’t be able to make any alterations, but please contact us to explore available options.
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We’re so sorry your products did not arrive in perfect order! Please contact our customer service team who will be able to organise replacement parts and chase up any missing items.
No! We use fully secure payment methods so no matter which way you would like to pay for your furniture rest assured your security and privacy is our priority. Credit card transactions on our site are all processed by a major Australian bank. If buying online doesn’t suit you, please call us on 1300 883 438 and one of our team members will be more than happy to assist with your enquiry.
Epic Office Furniture started from a small group of commercial furniture industry professionals. The products we sell online are the same products that get delivered and installed at businesses around the country. Most of our products come with generous warranties from 3 to 10 years or more, and many of our products are industry quality certified, including AFRDI, BIFMA, and Greenguard.
We can! Please call us on 1300 883 438 and you will be truly amazed with the product range we have available to us that may not be listed on our online store. We can also look into customising existing products so if you need something in a different colour, finish, or size, please get in touch.
We are 100% Australian owned and operated, we supply high quality commercial grade furniture at tiny prices, we deliver FAST and we have a phone number so you can talk to us – not a machine!
Yes! ALL our products come with a commercial use warranty, ranging from one year up to 10 years. Please see individual items for exact warranty periods for each product.
We offer refunds if products are delivered faulty or not as described, and we ask that any issues with your order be raised within 7 days of receival. All other returns are at the discretion of management. Returns for change of mind will be done at the customers expense and provided that products are unused and unopened in their original packaging. Returned items may incur a restocking fee of 20% of the original purchase price.
Please contact our customer service team at [email protected] with details of your warranty claim, including your proof of purchase and any relevant photos.