At Epic Office Furniture, we are working hard to ensure we continue providing the service and products our customers need at this time, while doing our part to help stop the spread of COVID-19.
As an online store, we are in the fortunate situation of being able to carry on with business for now. Many people, however, find themselves transitioning into a new way of life, such as working from home or learning remotely. We are helping to make those transitions smoother and providing solutions for businesses and individuals.
In saying that, we have implemented a range of new measures in relation to staffing, deliveries and operations.
We have sent home everyone in our team who can work remotely, while ensuring the skeleton staff members on our premises are following stringent social distancing and personal hygiene guidelines. The floor plan of our warehouse has also been reconfigured to separate workers into their respective areas and minimise interaction between staff.
All our delivery personnel have been instructed to enact ‘zero contact deliveries’, meaning we will sign any required paperwork on your behalf and deliver items in the safest way without customer assistance wherever possible. Rest assured everything is being done to avoid contact within our team and with customers.
Some of the new measures have resulted in slight delays to our usual shipping schedule. Zero contact deliveries require more drivers and extra work on our end, but we take this commitment very seriously. We are also experiencing some slight delays from suppliers for fabric and raw materials, so please allow some more time than normal for any custom-made products.
We appreciate your patience as we strive to ensure orders are sent out ASAP and delays are kept to a minimum. The situation is rapidly changing, but currently we are operating largely as normal. Please don’t hesitate to contact us with any questions.
In the meantime, from all the team, we wish you the very best as we go through this situation together. Remain at home as much as you can, check in with your friends and family, and try to stay happy and healthy.
The Epic Office Furniture Team.